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Was she the only one you talked to? I think you should call back and explain the situation to someone else. I think that is lazy and just plain stupid that they cannot cancel the payment for you. They are supposed to be able to help you with this kind of thing. I imagine that it is quite common that people make mistakes with those automated systems. Tmobile should be more aware of how to handle this situation to make things easier for the customer. How do they expect to keep customers if they act like that?
That lady is an idiot. You should file some kind of complaint.
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alpha delta pi
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