|
In my office it is policy to always transfer the call to whomever it is for (and our direct line numbers are not secret so it is rare one comes on the main line), and to never say if someone is in the office, on the phone, or is not in the office. Most of my assistants understand this, but they have a hard time pushing the buttons in the right order.
I always prefer to be sent directly to voicemail if possible. When another person takes a message it has the potential to be fouled up.
|