Quote:
Originally posted by curiouss
Something to consider:
I've been a hostess three different restaurants within the last year. I've seen it all. I'll say 95% of bad service at restaurants are unintentional. Majority of time, when we keep guests waiting we are TOTALLY unaware that you guys are even there. Everytime I work I always forget at least one party waiting to be seated.
Also, on the servers part, many times they don't even know that they have been sat for numerous reasons. Another thing, just because you see empty tables it dosen't mean that they are open to guests. When or if you guys complain to the management, please be aware that you may get innocent people fired.
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Lets see.....I have been in the restaurant business for 8 years, as a hostess, bartender, server, corporate trainer, and a manager, and sorry, but if you had been one of MY hostess, you would have been fired. Your sole job is to take care of the guests, and if a restaurant employee can't do something that simple, well, you shouldnt be working there. I admit, OCCASIONALLY you may get busy with another party, but there is NO reason to immediatly stop by the guest and say "Give me just a moment and I will be right back" It isnt a hard job, and I absolutly hate it when I go to a restuarant and get horrible service. And I have no problem mentioning it, because I do know how it works. You should NEVER tell a guest no, but explain why they have to wait, or can't have that certain table. About 90% of people will understand and won't get mad and end up complaining. Its all called "Guest Service" and it really isnt hard to do. And if you are having a bad day or whatever, don't take it out on the guest, cause that is who is paying you!!! As long as you are helpful and courteous, they will respond in the same.