I've had similar experiences. I've intentionally called places (for reservations, arrangements, additional information, etc) with a "southern accent" to see what kind of response I'd get (this was about 7 years ago) after receiving little to no assistance prior. As Soror AKATUDE can tell you, not too many African Americans have my name, so people tend not to know what to expect when they reach me. Unfortunately, people are very ignorant.
All I will say is this, the reception is definately different.
