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Originally Posted by KLPDaisy
My problem with my laptop is that it started running very slowly and has the tendency to overheat and crash.
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Sadly, 'slowness' is generally an operator issue - whether it be excess runtime 'noise' in the background, 'spyware' or lack of upkeep, or keeping it on too long, etc . . . or the computer simply being underpowered for what it's being asked to do.
Overheating may be a technical issue (poor design of the heat fan in the back), but there are steps you can take (keeping the laptop away from a wall, not working on a bed, etc.) to help in that situation, and often it's because of where the laptop is located and how it sits more than a bad design.
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Originally Posted by KLPDaisy
My mother's computer had problems with the screen that it would flash and go fuzzy or get these weird lines on it.
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Sure sounds like a technical problem - this is the kind of thing people should be looking into, to see whether their particular model shows these kinds of endemic problems.
Things like 'crashing' or 'losing files' are usually not a problem with the actual computer - they're often issues with the OS or other software. Remember - Dell/Toshiba/whoever has little to do with that (which gets back to the Mac/Windows debate more than anything).