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Everyone's given you good advice. I understand what you're going through as far as not being recognized for the hard work you put in, because I was in the exact same situation at my last retail job. It just seems like the harder you work, the more they expect, and they don't ever praise you for doing well. I could feel my brain cells dying every day from lack of use and finally I just got tired of kissing manager/customer butt, so I went back to school. Finding a way to get out of retail would be my advice, but if you really and truly love doing it then I would suggest just finding another job. It sounds like there's a little too much going on behind the scenes, and it isn't just the usual coworker drama--this could end up getting you in trouble, even though it's not your fault, so maybe it would be a good idea to get away from it. In the meantime, though, I agree that you should go over your boss' head and contact someone higher up about what's been going on.
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