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Pranks are a problem. People calling 911 with non-emergency situations are a problem. Thinking a child is pulling a prank after he calls TWICE is a BIG problem.
Whether or not the city can be held legally responsible, something needs to be done. That woman should be out of a job and should be made to publically apologize to that child and the family. I don't know how she can sleep at night, the "what if's" should be keeping her awake.
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