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Originally posted by Peaches-n-Cream
I thought so also.
A few years ago we had a problem with people calling 911 and getting busy signals which, sadly, resulted in the death of a young woman on Long Island. Meanwhile, people were clogging 911 with calls that their cable was out. In NYC we have 311 which is a non-emergency information line to help alleviate the congestion.
The few times I called 911, I had fast responses. Fortunately, I never encountered this inept 911 operator. I agree with James' post especially that she should be fired.
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There was an article recently about this in Boston, and the number of 911 calls that come through that are not emergencies. Apparently, there are people who call because they can't get Red Sox tickets, or because they are frustrated by traffic.