[HotDamnImAPhiMu]

Verizon has HORRIBLE customer service. Before I left them (oh, and I paid the $175 early terminiation fee - IT WAS WORTH IT!) they'd screwed up 5 of my last 6 bills. Each one took *many* calls to customer service - they'd bounce me around from dept to dept - AFTER I waited up to an hour on the phone.

Plus, they were constantly overcharging me - I'd just get mysteriously signed up for plans, get dropped off other plans, etc. It was a gigantic mess, and more often than not, the people who were supposed to help me figure it out were rude.

The stores were worse - you wait forever to talk to a technician about a problem with the handset, and then they tell you to come back in a day or two. It took me 2 months to get a new phone (I had insurance!) when mine was broken - they kept saying it just needed "the software updated".



Now I'm with TMobile. I def. like that they don't make you wait to talk to someone at customer service. So far, it's better actual cell service (my phone works more places) although I think I probably wouldn't care, just as long as the customer service was decent and my bill was correct.



I've heard good things about Suncom from friends that live in Richmond - I would've gone with them, but they don't have much of a presence here in D.C.