1. "What annoys me is the apparent godlike personna with which the IT guys in Indianapolis seem to imbue themselves."
You're dealing with IT guys, brothers or not!!!!! Would you expect anything less from them?
2. Nice job getting the badge back to the owner. It may sound stupid and trivial, but I wish to God I had my painted LXA brick back. I think we all have some item we miss dearly and hopefully you made another brothers day.
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