Quote:
Originally posted by OTW
Yes and no.
Orbitz, Travelocity, Hotwire, Expedia, Priceline and all the other discount airline websites buy their tickets from United and other carriers in bulk, allowing them to set their own prices while charging an arm and a leg for service fees.
Normally Hotwire and Priceline buy their tickets from United in L class (the lowest possible), so you can't make any changes once your reservations are ticketed. But if you're set on your dates and don't anticipate to make any changes to your reservations, they're normally the most discounted prices on the web.
The other websites generally allow changes...with the $100 change fee plus any fare difference.
So really, united.com's guarantee is only based on what the otherairlines.com sites are charging, not Travelocity, Orbitz, etc. etc. In the event that you do purchase a ticket through United and find that, say, Southwest or whoever else, has a lower price -- you do have 24 hours from time of purchase to get a full refund, according to their United Commitment.
OTW
-former United Airlines employee 
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Ok, so the best discount websites in your opinion are Hotwire and Priceline?
I've never flown united before, so you bet your ass I'll be comparing their prices with other airlines. Question though. Lets say I found a cheaper flight with American Airlines, but I found it via Priceline. Will United still hook me up? Or does it have to be directly from American Airlines?