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Without knowing the specifics, I would say that the first course of action is to have a face to face meeting. Find out the administration’s concerns. Always include the chapter adviser on the meetings and if possible, the network specialist. This would be the person in Delta’s hierarchy from whom the chapter advisor would seek help. That way everyone is getting firsthand information. (Also, don’t forget to make an appointment for the follow-up meeting before you leave.)
Next take a look at each concern to see if they are valid or not and come up with a detailed response. For example, if a low GPA is a concern, work on boosting it by utilizing campus resources. If there is a negative party-girl image, look at the calendar and make adjustments. It’s also a good idea to save the thank you notes or letters of commendation received for community service.
It may also be worth looking into if other groups on campus are having a similar problem. If there are then you may want to collaborate and address the administration with a united front.
There are some little things that the chapter can do to build chapter-university relations. Invite key people to philanthropy functions and if possible have them play a role. Another popular idea is to have an appreciation lunch or dinner.
OK, I am done rambling.
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Love me some him.
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