Quote:
Originally posted by PM_Mama00
My friend had to change her flights to a few days earlier because her mom became very sick. Her mom ended up passing away and she had to change her flight back to S.C. to the day after the originally date and she ended up paying some couple hundreds to change the ticket. I told her that if you have a death certificate or something they'll make it cheaper and apparently they told her that they only save a certain amount of seats for things like that and they were all taken. I thought that was ridiculous!
Bravo to those companies who have compassionate deals and don't wallet rape those who have just gone through a really bad situation.
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At United, there are two types of economy -- full fare and discounted. Obviously the full fare tickets, you can do whatever change you want because you paid so much. The discounted seats have a $100 service fee plus any fare difference (which is usually a lot). There are different types of booking codes for discounted seats, but as long as there is a seat left in Q class, they'll give it to you on a compassionate fare. So really it's not a matter of "saving seats", it's just a matter of inventory.
But emergency fares are great considering it saves people from paying last-minute prices!