Quote:
Originally posted by CrimsonTide4
Woman gets cable bill with derogatory name
August 17, 2005
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I'm telling you - as a former customer service employee, I saw this
all the time. People would call in and tick someone off and they'd do all kinds of things like - change the name on accts, change passwords & delete ssn #s (making it impossible to call in about your acct - you had to show id at a store),
write rude people's home numbers down and prank call them, screw up someone's acct - making the bill excessively high....
When you're dealing with people in customer service, you just never know who hasn't had their prozac today & will snap.
The moral of the story: Be nice to your customer service rep. And if they're awful - politely ask to speak to a supervisor to tell them "how great they are".
