It's sad when customers don't receive the service that one comes to expect. I truly hope that your chapter can recover the money lost due to the extra charges - or even get a full refund. However, I wouldn't count on it. I just checked the Better Business Bureau website at
http://www.bbb.org
I looked up greekconcepts.com and found one listed with that name located in Hempstead, NY. Here is an excerpt from that BBB report:
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GreekConcepts.com
626 Fulton Street
Hempstead, NY 11550
866-374-7335
According to information in the Better Business Bureau's file:
This firm is a direct marketing company.
This firm has an unsatisfactory rating, which is the Bureau's lowest rating.
This firm has received 5 complaint (s) in the last 36 months. 2 of those 5 complaint(s) were received in the last 12 months.
This firm has a pattern of not responding to complaints brought to its attention by the Bureau.
Better Business Bureau reports are based on our files over the past three years. The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The BBB does not endorse or
recommend any product, service, or company.
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So, according to this, your chapter isn't the first. I would highly reccomend that you file your complaint with the BBB *immediately*. Also file a complaint with the State of New York (State Attorney's Office?). These people should be out of business.
If you're feeling bad about what happened, Don't. No one could have predicted that this company was terrible. Come on, how often do any of us check the BBB before shopping somewhere? At any rate, I hope this extra info helps - the best of luck to you!
......Kelly
