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Oh yeah, you have a case that's for sure!
TECHNICALLY, a company CAN NOT charge your card until the merchandise is shipped. So they are royally in trouble.
I sent them an e-mail telling them how disgusted I am with their behaviour toward you.
I would not only write them a letter but cc the better business bureau, the State's attorney office, your House of Representative and your Senators. And write your credit card company too.
I am not kidding about sending all of this to all these people. Scare the living s**t out of these people. They deserve it and then some.
They are completely taking advantage of you and I can't stand people like that.
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