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"Burnt to a crisp" is an awful thing to say, though I understand the thought behind it, and don;t believe Jessica intended it maliciously, it was plainly insensitive. We all deal with this in different ways.
As someone coping, or trying to cope, with the loss of over 700 co-workers, some I knew very well, some not at all--yet we all shared a common goal and company--those people were all above where the plane hit tower one and are likely to never be found. It is hard for the families and friends of those people to find closure with so little tangible evidence of their demise. I think what the city and insurance companies are doing to aid the families in cutting thru normal paperwork is wonderufl, under the circumstances, if anything can be called wonderful.
My thoughts and prayers are with everyone affected by our tragedies, from the victims, to the rescue workers, to families and friends of victims and rescue workers.
Amy
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