Quote:
Originally posted by Rudey
Nope, it's a warranty.
And you're right, dropping or water damage is not covered. But, the fact of the matter is unless there is rust damage or a smashed up phone, they can't tell. I took my water damaged phone and dried it out in front of a heater for a few days and rubbed all the metal connecters on the back to make sure they didn't rust.
All other damage that wasn't caused by me like the phone getting bad reception or dropping calls or bad volume or whatever, is definitely covered under warranty.
In fact I replaced my motorola v600 the first time because of water damage and the second time because it was dropping calls. This is the 3rd one I have and I called ATT/Cingular a couple weeks ago and received my replacement the next morning along with a pre-paid stamped box to ship back the old phone in for free.
-Rudey
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Well that worked out good for you then. Most customers with water damaged phones that send them back as warrenty usually come in mad because they got charged for the phone on their next bill because corrosion was found. Most phones and batteries have small strips that turn pink if they were exposed to water.