the thing about my job (i do technical support for an accounting software company) that makes it less than perfect: PEOPLE. Let me clarify. There are certain groups of people who make me cuss (and make me want to cuss @ them, but I can't) and make me wonder how in blue blazes they got their jobs:
1) the know-it-all accountant: this person will almost always call in SWEARING there is something wrong with the program because their income statement is showing a negative amount for net income BUT will admit in the SAME conversation, that they spent more than they made.
2) the know-it-all network administrator: the conversation goes like this...
they: yeah, i'm getting a file system error 35 on one of the workstations...
me: ok, what that means is the computer has lost it's connection to the network. you need to check the connections and/or remap the drive.
they: (clearly confused) ok...how do you remap a drive?
MY question is how does one call him/herself a network admin and NOT know how to map a network drive?? that's BASIC!
3) the person who wants help but doesn't want to follow instructions. if you wanted to figure it our on your own, why did you call? you paid for ME to tell YOU what to do, not the other way around.
I could go on, but I will spare y'all the details. I'm trying to keep my blood pressure low.
