problem with an online company
 

Hi everyone, I'm new to the boards. I wasn't really sure where to post this but "Greek Life" seemed like a good place. I recently ordered some t-shirts for my lil sis from www.greekloft.com. When I called to place the order, the salesman told me that it would be here by the beginning of last week. I was estastic because our girls were crossing this past Sunday. Well, by the middle of last week, the shirts still hadn't arrived. I called again and got the same salesman who said that he had not realized the style of shirts that I had ordered were on back-order. He said that they would be going out the next day and would arrive by the beginning of this week. They still have not arrived yet. I've been trying to call several times yesterday and today and their phone is off the hook. I've emailed the company and have not gotten a response yet. I guess my question is have any of you ordered from this company before and are they usually pretty good and I've just run into some bad luck or is this company really shady and I should report them to the Better Business Bureau? Thanks and sorry for the long@$$ post.

I'm not the only one, then?

I ordered a paddle from them, express ordered, early November so I could have it for initiation.

It didn't come until January. My dad had made several inquiries that were never answered.

Aww, man. :(

Re: problem with an online company
 

Looks like you're going to be making that call. Sorry that you've had a bad experience with a greek apparrel site.

I ordered some stuff from them in October. After sending 2 emails (which I saved for proof), I called them on March 17 (I documented it) and they apologized and told me my items would be shipped the next day.

Still haven't received my order from October. :mad: You can contact the BBB but I think several people already have...

ETA: I also had the problem with contacting them via phone. I called once and it said the phone # was disconnected. When I called back in March, it rang through to their home phone, and this guy picked up and spoke with me about my order. He offered me a credit, but I told him I was still interested in the merchandise (stupid me!) after he promised it wouldn't be any problem in getting it out.

Unfortunately, I paid by check because I was paranoid about having my credit card number stolen, which has happened to my mom. Now I wish that I had used my credit card, so I could have the credit card company resolve this for me.

You could try going to your bank with documentation proving your end of the argument, and maybe you'll have luck.

It's too bad they're such a sucky company - they have some of the best looking greek stuff out there.

Thanks for letting us know we shoud never use greekloft.com!!!

Glad to know I'm not the only one!!!!!!


I placed an order in December and still haven't received anything. After 2 phone calls and a bunch of emails promising my order being "shipped out later this week", I finally sent an email telling them I'd like to cancel the order. Never heard anything back from them after that, but my credit card has never been charged.

And the guy kept telling me the company they use was on back-order from Christmas, and that's understandable, but I kept wondering if anyone else was having this much of a problem with GreekLoft.com as well.

I used a debit card to pay...I know the charges went through like 2 or 3 days after I placed my order (in October!).

A bunch of my girls have had the same problem, but with GreekRho.com, which was owned by our national president (or something like that). They never got their items or their money back. You have to be really careful about online stores, I stick with JoeToga.com and Greek101.com, because myself and other have used both of them, and we know that they will deliver when they say they will.

Greek Gifts Etc. is another good site.

I ahve ordered a couple things from them and I have never had a problem.

that really sucks about greekloft.com, they have such cute stuff too!

Thanks. Now I know where to order from for next time.

Can anyone recommend a good site for buying plus-sized shirts? I (and some of my fellow sisters) are a bit... rubenesque.. for the normal sized tees and sweatshirts, and would love to find a place that we could purchase them.

~ Mel.

A store I had a lot of problems with was Alphabet Greek. When the Greek Vendor from there came to my school, I gave him fabric to make two sets of letters, one for me and one for my little. When he came back, my Big picked up the shirts. When I finally got them, I saw that they used a different pattern then what I gave them. I called them and was told I had to send the shirts back to them before they'd make me new ones. Mind you I had to pay for the shipping out of my own money. It took them forever to make the second set of letters, and I got it about a week and a half after they said I'd get it, and I barely had them in time for her initiation. (They came the morning of.) When one of my sisters ordered from them, they messed up the sizes and shirt colors on just about everything and wrote Kappa Alpha Psi on some of the things.

JoeToga does has some really cute stuff. I'm glad to hear they are a reputable company.

Licensed Vendors?
 

There's a company called Greek Licensing that connects the Greek (inter)national organizations with vendors of all kinds to provide officially sanctioned goods and services. The vendor is supposed to prominently display the "Greek Licensed Product" logo and pay licensing fees for selling goods with the organization's crest or letters on them. Their website is http://www.greeklicensing.com

Do any GCers think it's important to do business with an officially licensed vendor? Would ordering from these companies provide you any extra peace of mind?

In the interest of full and honest disclosure, I'm curious about this because I'm awaiting several licenses at the moment. :)

Bubu,
I always order from the lisensed companies. This way I know that company is reputable. Also I think that ordering nonlicensed items is like stealing, and its not really fair to the companies that follow the rules.

I do think it's important to buy from licensed vendors. In my case, it's just extremely difficult to FIND one, since my organization isn't one of the larger nationals. :)

Re: Licensed Vendors?
 

I also think it's important to order from licensed vendors, but I thought the licensing had more to do with correct printing of the crest and letters and stuff like that, as opposed to the reputation of the vendor.

The stuff that I ordered from GreekLoft wasn't anything I had seen offered by a licensed vendor, and it was very inexpensive! Although I will have to say the experience has made me lean more toward seeking out licensed vendors to deal with exclusively.

Joe Toga has a lot of Tau Beta Sigma stuff.

I've ordered from GreekNation.com and Greek101.com. Both companies are very reputable and I recieved my items when they said they would arrive. In response to an earlier post both sites have plus sizes they cost a little more but thay are quallity tshirts and well worth the money.

Greek Nation really caters to the Divine 9 and LGLOS, so if you are a member or either you can find alot of stuff for your org.

P.S. Greek Nation has small crest as the sale of the month. So if you're GAO, SLG, ODPHI, KDChi or any Divine 9 org and you don't have one with shipping it will cost no more than $11.00 dollars.

ooh! They do! You're awesome. :)

~ Mel.

:D I try :D