Oh my, this thread is priceless. I worked retail throughout college and grad school and am now in public service, I could get a 3-page thread of my very own.

I worked in a non-designer clothing store at the top moneymaking mall in America (who wants to guess what it is...hint, it's not Dadeland, Woodfield, King of Prussia, or Mall of America). You would not BELIEVE the number of women who approached me at the cash wrap carrying Louis Vuitton purses, wearing shoes that cost more than my car payment, and enough jewelry that if I stole it and sold it, I could pay my rent for a year, and said "Can I have a discount?" for no apparant reason. What for? Why are people with a ton of money always the first in line for a discount?

I worked for a large national lingerie shop during my breaks in college, and one summer we had this guy who called every day and said "What are you wearing." Also teenage boys would crank-call the store. Like we were impressed. And then there was the group of older teenage boys who had someone's 4-year-old sister come in by herself :eek: and ask me first for a catalog and then for thong underwear. I said to her "Sweetie, are you here with some boys?" She said yes, and I said "Well, I need you to go out there and tell them that if they want something, they need to come in here and ask for it themselves, okay?"

And then there was the guy who, upon our opening on Sunday afternoon, came running into the library at top speed to make sure he could get on a computer. I wouldn't sign him up until he walked back to the door and WALKED to the reference desk. He could have tripped on some little kid and really hurt them, you know? He got mad at me and said "Is that some kind of law? I don't like the way you're treating me!" Fine, then leave. Please, if I had a nickel for every person that complained about the library's rules, I could open my OWN library.

I'll stop there.

i work in a fabric store (joanns if you have heard of it). You would THINK that the people in there are nicer and simple. Most of our clientle is older. Boy is it deceiving. Better than working at macys.

We (my co workers and I collectively) have had candy thrown at us, bolts of fabric throw at us, been yelled at over dumb things, so on so on.

Our lil shop lifters are the worse. we had this one lady come in with a backpack and start looking at one of our decorative collections. She asked the supervisor to get her some invisible thread. When the supervisor came back to the lady, she had about half the collection in her backpack... open. The supervisor told her to leave the store and to never come back. the lady the proceeded to ask "well can i get my invisible thread?" How would you answer that? And to top it all off, she came back and wanted to buy stuff about 2 weeks later. So one of our associates had to babysit her throughout her shopping.
Another lady came into the store with 2 duffle bags supposedly. She filled them up with stuff (really random stuff). EVERYONE in the store was watching her waiting for her to make a break for it. But after she filled the bags, she proceeded to stay in the store for another half hour and "look around." After she noticed that every associate had their eyes on her, she dropped the bags and left.
Other stories are people complaining that our customer service sucks because we don't take certain items back without receipts. Then they come back and say "well at MY job, i show EXCELLENT customer service."
stop complaining and follow policy then!

I don't know how I missed this thread the first time around. I've been working with the public way longer then I care to admit.

I can relate to everybody here. I work in a call center, so I have my share stories. My favorite thing is this:

Me: Thank you for calling ......., my name is prospectiverushee. May I have your name and DEBIT card number please

Then my call goes something like this

Scene 1:

Customer: 1234567
Me: Sir/Miss is that your checking account number
Customer: Yes
Me: I need your16 digit DEBIT card number
Customer: oh, I didn't think you would need that. Let me run (get my purse, out to the car, upstairs) and get it.

Scene 2:
Customer: oh I don't have my debit card on me. can't you just look my account up by my name
Me: you debit card is the key that unlocks you account. I can do anything unless I have the debit card number


One of my other pet peeves is when a customer calls in a immediately that start complaining that they had to wait more then 2 seconds. grrrr

Yes being in customer service has made me appricate retail workers, fast food workers,and people who provide customer service over the phone.

I really love my job, but let me just tell you all, you have not seen horrible customers until you work for a rental car company!

Yes sir, it's my fault that the vehicle you reserved for yesterday is no longer available. Please wait right here, and I'll go out back and assemble a new one for you.

Yes sir, it is my fault that the other person hit our vehicle while you had it parked at Wal-Mart. Of course, we'd love to pay for it ourselves. And yes, I will throw in a free rental for you for your inconvenience.

Seriously though, I used to work in rental but now I work in loss control, which means I handle all the claims for damaged/wrecked/stolen cars in my area. So many people are driving around out there with no insurance! So please everyone be careful, and make sure that you have good insurance of your own. Just because the other guy has an insurance card does not mean that he has insurance!!

And read your damn rental agreement!!!!
 

Like Pbear said, just because they have an insurance card doesn't mean they have insurance.

And just because your not at fault doesn't mean you don't have to use your coverage. Read your rental contract. Your responsible for the damage to the car. End of story. Your insurance company will go after the at fault party.

No offense to Pbear, but rental agencies loss control departments are incredibly slow. Mainly because the rental agents aren't fowarding the claim info though.

Oh, one more thing. Loss of use and admin fees are NOT covered by your insurance. Do not swear at me when I tell you that. :mad:

Re: And read your damn rental agreement!!!!
 

Hey SoCalGirl! Are you an insurance adjuster? And yeah, we can be slow sometimes, because it can be like pulling teeth to get some of our branches to stop renting the cars long enough to put them in the shop. Especially this time of year! Oh, and I certainly hope it's not the rental car employees that are cursing at you!! Please pm me if it is, and if it turns out to be someone in my company I will do my best to remedy the situation.

Oh no! I start work at a retail place in the mall on Saturday! Ahh - I'm scared, now! :eek:

I have more trouble with bosses than customers!!!! ANd why is it whenever you need a manager(you need them to fix the register or override something) they are never around?
I worked as a camp counselor and I ended up not being able to stand some parents bc their kids didn't know how to pick up their stuff, if they lost it the parents expected us to know where it is--excuse me we ask the kids a hundred times if that is their waterbottle they all say no!!! I can't stand the fact that parents let their kids do whatever they want. YEs there is a late fee-- camp is from 7:30-5 if you pay for extended day otherwise it is 9-3. Parents would bring their kids early or leave them late and end up paying more in late fees then if they signed their child up for extended day!!!! UGH!!!
During the school yr I worked for a local newspaper. People would call and threaten me bc they didn't have their paper first of all I'm not a carrier, second many of these people hadn't paid and that is why they didn't get a paper. People would always say," I was told the paper was free." UGH!!!!:mad:
sometimes I had to go drive and give people their paper and of course it was always the worst part of town!

I think the worst job I had was working in the gift shops at Six Flags in NJ. People would ask me how long the wait for a certain ride was, complain to me when a certain ride was closed, ask me how much food from a certain stand was, etc. Just a whole bunch of crazy questions that I really didn't have the answer to since I only worked in certain gift shops, and that's all I was trained on. It wouldn't have been so bad if people wouldn't jump down your throat if you didn't know the answers to their questions. :(

Pbear,

Yup I'm an insurance adjuster. Don't worry though, it's not the rental companies that are swearing at me. They completely understand! :)

When I get claims with rental cars; I get so annoyed. Cause I know I'm going to have to make ten calls before someone finally tells the loss control department. I always immediately call the rental location; if anyone bothered to get the info. The rental agents never want to take my info. I have to force it on them!

It gets to the point where I call them and just ask "Did ya'll want to get paid or not?!" I have seriously had to ask. :shakes head in disbelief:

This happened a couple of months ago but after 7 years in the electronics retail business this has to be the single stupidest couple of people I've ever met.. This may be a little long but it's kind of funny... So read on if you'd like some cheap entertainment..

The store was set to close at 8PM and it was now 7:55PM. A couple in their mid-30's walked in the door. Of course last minute rushes are not uncommon -- but as often as it happens -- folks coming in when they KNOW I'm trying to close it's always aggravating.

The couple was dressed in humble clothing, torn t-shirts and old, dirty jeans. They smelled like they hadn't bathed in awhile... They reaked of stale cigarette smoke. The kind that makes you gag.

The gentleman had a question involving a TV and a video game console he wished to hook up to it. It took me around 5 minutes to establish exactly what he needed. He thought there was some adapter to take composite cables and plug them DIRECTLY into an RF connector with some kind of splitter/combiner or something (translation: RF connector is that screw-on connector on the back of your TV that you plug your cable into... Composite are those yellow, red and white connectors that are also known as A/V or Audio/Video jacks -- long story short this device does not exist!)

So I explained to him what he needed... An RF Modulator... This device takes the raw audio/video information that the console puts out and then inserts it onto your TV's channel 3 or 4.

No lie... this took 10 minutes to explain.. He'd repeat back to me what I just said and then say he didn't explain it... Then I'd repeat it back to him... It's like beating your head on a brick wall. He then proceeded to try and explain this to his wife.. I actually walked away while he was repeating something back to me so that I could go and lock the door.

5 minutes later I had actually pulled the product off the shelf, told him that he either gets this or the thing will never work and actually made some headway in getting him to understand.

He then thanks me for his time and tells me that he'll have to think about it!

Here's something I've always wondered... People think NOTHING of spending $20 on a meal... But when it's a $20 part to get their $150 product to work it's like pulling teeth.

He's of course very thankful and to show his thanks and reward me he reaches into his pocket and pulls out a melted peppermint. He tried to place it in my hand.

At first I refused (no telling where that thing had been, I didn't want to touch it)... But he insisted. His argument was that the peppermint wasn't from him... you see it's "From the Lord".

Normally this would have been hilarious to me... But I was rather frustrated and it was now 10 minutes past closing time and I just wanted him the hell out of there... So I thanked him and let them out of the store.

I promptly tossed the peppermint in the trash and tried to get the hell out of dodge.

__________

Now I'm not normally a squeemish person... I just cannot tolerate stupidity and poor hygeine. I felt really sorry for the kids that they brought with them I think with the sole intention of decimating our toys section.

ttt!
 

Seeing as though it's time for the busiest shopping season of the year, this needs to come back! :D

Ahh, this thread has made me so glad that I'm not in retail anymore. I worked at a camping store that had a 100% satisfaction guarantee on all of its products, even if they had been used. That return policy was the bane of my existance. People would return tents YEARS after they've bought them and used them many times, and would just say "I'm not happy with the rain fly" or whatever and we'd have to take it back. Once I had a guy try to return a parka that was a few years old because he gained weight and it didn't fit him anymore. Ridiculous. Oooh, another good one was when a customer tried to get a free repair done on his "North Face" jacket, which was returned to us by TNF with a note saying it was a fake jacket. The customer got pissed off at me for it! I'm sure it was my fault that you bought a fake jacket.

I worked at Bloomingdale's where anything can be returned. Even if it's been worn and it's without it's tags and receipt, it can be returned. Hell, we've returned things that weren't even ours just because the customer complained so much.

A week after her husband past away, a woman returned 50+ shoes of his. Her husband kept his shoes in the original boxes when he wasn't wearing them. He also kept the receipts. This woman brings back all the shoes with the receipts. Some of these shoes had been bought close to 30 years ago! Guess what? We took them back.

Bloomingdale's has even taken back soiled underwear. Ew.....

I just don't get people. I would never have the NERVE to return some of the things people return. People will come in with a shirt that's about 3 years old and has been through the wash 20+ times. People will say, "It fell apart." Well, that's what happens to clothing when they get old and have been through the wash/dry cycle too many times. But, Bloomie's takes it back.

Women would buy a handbag for a special occasion and return it the next day. Cheap, Cheap, Cheap.

I think it's bad Karma too.

I've never worked in retail or food service (and after reading this thread, I never will if I can help it! ;) ) but I've observed some good stories (or, rather... bad stories).

At school, we used to refer to what ZTAngel describes as "Lechmere-ing." There was a store near campus called Lechmere (I think they may have been a chain?) that had a 30-day, no-questions-asked return policy. People would buy big-screen TVs a few days before the Super Bowl and return them the day after. Hmmm... (They are now out of business. I wonder why. :p )

I used to have a job that required weekly travel, and you should see some of the stuff I witnessed on the airlines. People really do not treat flight attendants well. For instance, I was in a bulkhead row, and the woman sitting next to me had a handbag. Since there are no seats in front of you, all your baggage has to go in the overhead bin - handbags included. This woman did not want to part with her precious bag. Got into a huge argument with the flight attendant. Finally she was told the plane wasn't taking off unless she put her bag up, so she complied. She then proceeded to ignore the flight attendants for the entire flight.

they had the best cd prices! i was so sad when they closed, for that reason alone!

since i work at starbucks, i have stupid customer stories oozing out my ears.

my favorites:

i called out an iced coffee to be picked up at the bar, someone came up to me and asked if it was their hot chocolate. wtf??

i have been cussed out several times cause we dont serve coke

ok, last year i worked at lowe's.....don't ask me why other than the money was pretty decent for a retail job.....anyway.

i worked the cust. service desk and had to answer the phone and all that. well, when you call lowe's, you get a recording that says the store hours and if you need directions to the store to "press 1" for an automated thing. well, i don't know how many ppl would ring through to me asking for freaking directions. which would, of course, piss me off. :mad: so i'd always give them the wrong directions....ppl would come from tn to our lowe's b/c the taxes weren't as high (yeah, hello GAS, ya idiots :rolleyes: ), and i'd tell them directions as if they were coming from louisville. bwahaha.....i tried to be so evil.

then there was the old man with the pregnant belly putting on some ear protection and dancing around in the middle of the aisle (topless no less) screaming, "i don't hear the music"......riiiiiiiight.

now i just deal with ppl who give me money for their bill saying, "you keep the change, honey, that's all for you!" and i open the book and think, "gee, thanks. .15......hawaii here i come.......b*tch."

I work for an accounting company and we often do payroll for some of our clients. Two incidents happened back to back of each other all on the same day.

One of our clients called saying that the wrong name was printed on a paycheck. But the name was COMPLETELY different! How could anyone make a mistake like that? He wanted me to void the check and mail it. I talked with my coworker about it so that she would know what I was doing. She got a weird feeling about the situation so she called the manager. The manager already wrote the guy a new check even when he told me to mail him a new one!

Then while she was talking, the phone rang and it was another one of our clients. One of the employees didn't work there anymore but we somehow issued a check to him. Then according to our records, we never received a W-4. The boss insisted she sent it last week but refaxed it when I requested it. The name was totally different yet again! It's no wonder the check wasn't issued because he had a name he preferred to be called by but legally his name was something else. Arrrrrgh.

There's a client that calls the real estate agency and always asks for one of the brokers like this: "I need to talk to _____ ____, and I *don't* want his voicemail." Then he's really put out when that broker isn't here, and apparently it's *always* my fault. It if was possible, I'd smack him through the phone.

I get this all the time! I'm a receptionist and I hate people like this! I always tell them I have no control over whether or not someone answers their phone. I don't know why some people can't just leave a message.

LOL- I'm glad it's not just me! You'd think I run this company, the way everyone expects me to know everything!

This is more a story of a VERY disgusting customer...

My sister (sorority) works for the same company, but a different store. I happened to come in one day and she proceeds to tell me what happened about an hour ago.

This lady comes in and is shopping for about 15 mins. when she stops in front of the jewelry racks and squats down. She is wearing a dress, which she slightly holds off of the floor. Her manager sees the lady acting wierd and a puddle on the floor underneith her and sends my sister over to see if she is okay. The lady replies that she has menopause (sp?) and cannot control her bladder. (By the way, there is a bathroom directly across the hall from the store.) So you would think she would leave.... :eek: She spends another 45 mins. shopping in the store and talking with the employees like nothing ever happened. And then to top it off, they called mall janitorial services, and they would come with disinfectants and the store just had regular floor cleaner.

Unfortunatly, that is only the most recent event, not the grossest.

i copy pasted this out of my livejournal from a few weeks ago.. i work for a large corporate cellular company..

sooo last night at work i was an exceptionally great mood. i'm doing my little thing, helping customers, etc. around 7pm this legitmately overweight blond biatch storming up to my desk. she says "i lost my f***ing phones, but then i found them. i want them turned back on". so, no problem, i can do that. as i am starting to do so, i realize one of them is liquid damaged (HINT to people who are somewhat cell phone stupid: liquid damage is the #1 killer of phones, so keep that shit away from water!), and it won't power up. she proceeds to throw a hissy fit. she demands we print a copy of her contract for her and highlight the part where it says $175 early termination fee, so i print it and tell her i can underline it because we don't have any highlighters. She then states "well, you have windex. you must have highlighter" to which marc retorts "well yes, windex is another form of writing untensil.. however it tends to leave streaks and smears so we dont' use it very often". hehehehe... well she decides she is going to leave the store, and she says to me "you are a f***ing phony, you need to get a life" and to josh she says "you need to go back to school". as she turns to go, josh says "i am currently in college, ma'am." and she says "for what, RETARDEDNESS" and flails her arms at the emphasized last word. at this point, all of our customers are laughing hysterically at her ridiculous statements, and jen the greeter says "have a nice day" as she walks out.. this apparantly irked her even more because she said "you too, slut.... WHORE!" as she walks out. Mind you this obese woman had a 12 year old with her wearing very skimpy clothing and sticking her peirced tongue out at everyone.

IT Help Desk brings some interesting ones.. the difference is, I work with these folks every day.. there's no escape!

Three funniest calls ever...

We have one lady who is in her mid 70's and really doesn't like having to use a computer but took a job that requires it 8 hours a day. She called me three times in one week to tell me her printer wouldn't print. All three times, it was out of paper! She learns though.. the next time her printer wouldn't print and she called she said "I checked though, and it has paper!". It was a triumphant moment!

I get a call from one user saying "Three computers just died all at once". I instantly think "this can't be a computer issue, this is a building services problem". I go to the area and guess what? Not only were there printers not working, neither were their lights, radios or space heaters. All three had space heaters in their cubes/offices and they blew a circuit! I said "Did you notice your clock and lights are out too?" LOL

The best ever (so far). One lady moved to a new cube and we moved her computer along with her. She calls the next day "I can't log on to my computer since you moved it". I say "We didn't change the password or anything, do the same thing you always do". She says "Well, since you moved the computer, I don't remember my password". She went to her old cube, sat down and suddenly remembered her password! I had to fight so hard to keep from busting out laughing.

And, in reference to the "In the back" questions from the earlier threads.. As an older lady, I can tell you that "in the old days" the salesperson would often ask you what you were looking for and frequently offered to "look in the back" because they didn't keep all the stock out all the time. Some may not realize that this isn't common practice anymore.

Also, I've had grocery baggers put heavy cans on top of my bread more than once... I still don't tell them how to bag though!

Dee

Dee

last week, a lady tried to order while she was still on the phone (WHICH I HATE). she is just talking on and on. i asked her four times what she would like to order. finally she mumbles something to me. all i could hear was 'coffee'. so i get her a regular cup of coffee. she gets off the phone and gives me this evil tone saying 'does this look like an iced coffee?!'. :mad: i was thinking 'b*tch, you're talking on the damn phone. you're lucky all i am giving you is a coffee. cause i am thinking that you really need a swift kick in the a**.' coming back to reality, all i said was that 'i did not hear you'. i then proceed to give her an iced coffee. then she treats me like i am giving her an attitude.


i also really hate when people pay with their credit cards and it says 'check id' on the back- so when we ask for id, they get pissed cause they have to get it out of their car. hello?! dont put it on the back of your credit card, if it is too difficult to carry your license too. it isnt rocket science.

Ooooooooh I hate this too! Or when they don't sign it and you ask for ID, or if the signature has worn off. I had a customer get snippy with me because I asked for an ID on an unsigned card. He was like "I CARRY A CHECK CARD SO I DON'T HAVE TO SHOW ID!" Well I'm sorry that I'm trying to protect your checking account.

I worked at Nordstrom one summer, had to deal with some snooty customers there... I can't remember any real specific stories, but on my first day when I was still trying to get used to the register, there were impatient women who'd roll their eyes.

OOOO one of my favorites is, since I am a cashier at a local grocery store right now while I continue my job hunting...I FLIP my light off and I can even have customers watch me do it but they still come up to my line and even if I say I am closing they still say "I'll be quick," so to be nice I will ring them up but they take twice as long. ORRRRR When I turn my light out and just as I am putting my sign up I will tell them at the same time I am closed and I get the response "are you sure you're closed," at one point I looked at the customer and said "yes thats why my sign is going up and I am going on break!"

THE BEST RETAIL STORY!

So like I had this trailer-trash couple come in the day after their wedding. I use that term loosely, because I don't like to call people trash, but they were...so anyways, they are all in my face about this ring we'd sold them because it was scratched. They had picked up his ring on Friday, got married Saturday, and now Sunday, it SHOCKINGLY has some scratches on it. So I ask the man, "Did you wear it" and he says no. I'm thinking, OKAY, who the hell gets married and doesn't put on their ring?!?! So the witch says when she picked it up we had cleaned it for her and it was scratched when she took it outta the box on Saturday. Okay, secondly, liquid cleaner DOES NOT SCRATCH A RING. I'm like, well this ring has obviously been worn. It's scratched in three seperate places and the bottom is the most noticable. Because it was a special order, I KNEW that no one else had worn the ring.
So I offer them the world and then some to get them to calm down. My assistant manager offered the same. They still weren't happy. So finally I gave them my business card offering a free polishing, cleaning and rhodium plating...if they presented it after their honeymoon.

Right before they left I tried to make sure things were cool, so I was like, you should be happy because you just got married. The witch turns to me and goes, "Shut up baby, get a new line" and walked her fat butt outta the store. I was like, WTF!?!?! So I wrote a complaint to our corporate for it to be on file.

Fast forward two months. The couple comes into our store and talks to my associate claiming they were owed all this free stuff. He didn't know them from Adam, so he turned them over to the same assistant manager they delt with the first time. She offers them the same things I did, but they were complaing now that because they lived three hours away they shouldn't have to pay for s/h. My assistant manager is like, well we can't avoid that, I'm sorry. So they start harassing her. I'm standing right there...and finally I go, "Do you have my card?" and they're like no, but you promised it. I said, "Well you were extreamly RUDE to me and if you don't have that card with my promises, I guess we can't help you". By this time we'd already called the mall cop (not security, but a cop). The lady was like, "YOU B&*TH I'm going to F---ing KILL YOU" to my assistant manager. BLAHAHAHA. She's like, well I'm sorry you feel that way, but you're going to have to leave now. So they refused. The mall cop walks over and says, if you do NOT leave we will arrest you. BLAHAHAHA. So they left finally. We wrote up a police report and sent it to corporate. Now they can know what kind of psychos are out there!

OMG!!!!!!!!!! LMAO!!! what a couple of idiots!!! thank goodness i wasnt there, cause it would have been BAD! you handled it as well as it could have been done hootie!!! :eek: :eek: :eek:

To expedite the processing of business cards at my college, it was decided that my department would process all cards, start to finish. Despite printing the information in our staff newsletter two consecutive months, department secretaries are still putting their own requisitions in our financial system (which is making our budget people go nuts since my department also creates a requisition.

But what really gets is my goat is that we have informed all staff that when a request comes in, we will be checking their titles against Human Resources' files (for legal reasons). In October, two secretaries tried to pull a fast one and their "unofficial" titles almost got printed. I got chewed out for not checking first. I now take a very hard line on this.

Well I work in the staffing industry and have enough stories to last a life time, but this is one that recently happened and has had me laughing for a long time. I had a guy that was arguing with me about labor law and OT/DT rules. He didn't understand why he was eligible for the OT rules that apply to miners and underground workers. UMMM maybe because you are a network specialist and not a miner.

On the flip side I have also encountered plenty of stupid and irritating customer service people in locations. My favorite is always those that can't figure out the $$ unless the register tells them. For instance today I went to Rite Aid and bought some stuff that totaled $8.07. I pulled out a $10.00 and said," I know I have seven cents but she had already punched in $10 and said that she couldn't do it that way now. UMMMMMM WHAT DIFFERENCE does it make????? I give you 7 cents and you give me 2 dollors instead of $1.93. She looked at me strange and said that she was sorry but since she put in 10 I would have to take the 1.93. I gave up and left.

Copied from my journal..
 

I'm the Building Services secretary, which means that I'm responsible for reserving conference rooms, taking work requests, replacing keys, etc.

So, a guy came down to my office about a month ago. He was complaining that we didn't have something done on time, and that he wanted it done on time next time. He said he wanted it done by 7am. I went back and our records showed that he had requested 7am and it was done on time. He says that we should have known that he wanted it earlier (because we're psychic, see) and that it should be done earlier next time. I ask him what time I should put on the request.

He says 7am again.

I said, if you have me put down 7, it's going to be done at 7am, and not necessarily any earlier. I said, do you want to put down an earlier time, maybe? He says no, 7am. But I want it done before that.

WTF? And you know, this is *my* fault, because I have "authority issues" :rolleyes:

A few weeks ago (while I was in a flu-like state) I worked an incredibly busy shift (right before a football game, so we were packed). I did not feel well but managed to maintain composure the whole time. As I was leaving some lady pushed her way up the the front and said "Can I check out here?" I said "Of course. I can't because I am already clocked out." Before I could say or do anything else, she snapped "Well you better find someone who can." I smiled then walked to the back where I promptly announced "B*tch!". I don't know who ended up helping her, but I had had enough. People like her are the reason for lagging customer service.

When I worked at Six Flags-Astroworld, I operated the French Taxis. There was a big sign overhead that said "at least 2 riders per car". So about once every ten minutes, we'd ask the next person in line "How many?" and they would say "one". We'd point to the sign and half the time, the kid would burst into tears or a parent would start berating us for, no lie, ruining their kid's vacation with our unreasonable rules.

Sometimes the kids would insist they were at the park all alone (yeah, right) and HAD to ride all alone and we'd say, "Okay, then you can ride with this kid behind you who looks almost exactly like you" and they would give up the lie and ride with their brother after all.:rolleyes:

If we'd let kids ride alone, I would still be funneling them through the gate to this day. Arg. I switched to the Gravity House soon after, which made me stagger out of the building after a full shift, but at least I didn't have to deal with crazy parents.

(Then why on earth have I gone into education--where I have to deal with crazy parents?):(

Victoria's Secret
 

Ok, this is my worst customer ever at Victoria's Secret...

So this woman comes in with her preteen daughter looking for her first bra. So I measure her and it is more than obvious that the girl can't be bigger than a 32A...like there's NO way. So I tell the mom that she's a 32A and go around the store getting bras for the girl to try on. Mom comes out of the dressing room a few minutes later and heads over and grabs some 34B bras for her daughter. I approach her and I asked how the 32As worked out. "Oh they were way too small" she says. Ok, I think shes crazy but I am very polite and suggest that she tries a 32B (even though she SO doesnt wear that size). No, again the mom says its too small. So I ask if she wanted me to come in and adjust the straps to see if I could get it to fit right. "No" again. OK, so the mom decides that the girl should wear a 34B. I again approach her and ask how its fitting. While approaching her I see the girl in a bra that is HUGE on her...not at all fitting. The mom says that the 34Bs worked wonderfully, but she complained that the straps would not go tight enough. So I tell her to try a smaller size but she still refuses. Finally I just gave up and was soooo infuriated that I had to ask my manager if I could go in the backroom and cool off. AHHH I HATE MOMS WHO THINK THEY KNOW EVERYTHING WHEN THEY HAVE NO IDEA WHAT THEY'RE TALKING ABOUT!!!!!

Re: Victoria's Secret
 

Reminds me of an episode that happened to my old housemate. She too worked at Vickie's and one day this old lady came in (by her guess she was around 60 so think your grandma). The lady approaches my housemate and tells her how she's looking for something special with buttons and NOT zippers. Her husband, she says, doesnt like zippers on nightgowns or any lingerie because they take the fun out of undressing. So they find some button ligererie then the lady decides she needs new underwear but cant remember what size she wears. At this point she BENDS OVER and asks my friend to check the tag on her underwear that she's WEARING!! :eek: :eek:

I use to work at Hallmark..which you would think would be harmless. One day this old toothless man came in, could hardly speak english but that didnt stop him from coming up to the cash register and asking me to marry him. I'll never forget my first proposal "You..me...marry?" Oh it was priceless.

After these experiences, my friends and I decided it would be pretty funny and theraputic to write a "chicken soup for the retail workers soul" I think we have enough material on this thread to write volume 1. What do y'all think? :)

Re: Re: Victoria's Secret
 

Oh my:eek: It's a good thing I wasn't drinking anything,cause I would have spit it all out. I don't think I'll be able to top this story.

I work as am admin assistat in a clinic. One of my co-workers is very fluent in Spanish. So anytime somebody calls wanting to talk to someone in Spanish, we give her all the calls.

Well a couple of weeks ago, she was out sick. No big. We told all the Spanish speakers, to call back the next day. So this guy calls,asking for our Spanish speaker, I told him she was sick and to call the next day. So the next day, the guy calls back and I spanish speaker is still sick. He's a tad miffed,but agrees to call back the next day. So it's day 3 and our Spanish speaker is still sick. Mr Man is pissed now because 3 days he's called and 3 days there has been noone there that spoke spanish. So I tell him to call back the next day. He's all "Are you sure she's going to be there? I've been trying to get thur for 3 days and she hasn't been there.":eek: :rolleyes: So in my best customer service voice (a trick from my call center days) I'm all: I'm sorry that this is inconvinent for you. We usually have a spanish speaker but she's out sick" He's still all are you sure she's going to be there. Are you absoultly sure. I'm like man, I don't know. I won't know till I get to work tommorrow. So then he goes, well can you call her at home and see if she is going to be at work tommorrow and then call me back:eek: WTH?:confused: :eek: No I'm not going to call my sick co-worker at home to see if she is coming to work tommorrow. !!!!!!!!!!!!! Mr Man finally decided it was useless to talk to me and decided to call back the next day:D