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-   -   Whatever happened to the "thank you?" (https://greekchat.com/gcforums/showthread.php?t=9934)

curiouss 12-12-2001 10:45 PM

Quote:

Originally posted by AOIIAngel



Lets see.....I have been in the restaurant business for 8 years, as a hostess, bartender, server, corporate trainer, and a manager, and sorry, but if you had been one of MY hostess, you would have been fired. Your sole job is to take care of the guests, and if a restaurant employee can't do something that simple, well, you shouldnt be working there. I admit, OCCASIONALLY you may get busy with another party, but there is NO reason to immediatly stop by the guest and say "Give me just a moment and I will be right back" It isnt a hard job, and I absolutly hate it when I go to a restuarant and get horrible service. And I have no problem mentioning it, because I do know how it works. You should NEVER tell a guest no, but explain why they have to wait, or can't have that certain table. About 90% of people will understand and won't get mad and end up complaining. Its all called "Guest Service" and it really isnt hard to do. And if you are having a bad day or whatever, don't take it out on the guest, cause that is who is paying you!!! As long as you are helpful and courteous, they will respond in the same.

I agree with ya'

Oh yes, I know better, to NEVER say no to a guest, always explain why they are waiting (though it always do not help), and the most important NEVER EVER use wit, sarcasm, or humor towards a guest!
I mean, unless you want to find another job.

You're right being a hostess or any other restaurant worker, which requires multi-tasking and attention to detail, is a definate mismatch for me and lots of my co-workers. But, I can't afford to quit this time of the year.

I hope some day my School newspaper or a clothing store will hire me.

BrownEyedGirl 12-12-2001 10:47 PM

Quote:

Originally posted by curiouss


I agree with ya'

Oh yes, I know better, to NEVER say no to a guest, always explain why they are waiting (though it always do not help), and the most important NEVER EVER use wit, sarcasm, or humor towards a guest!
I mean, unless you want to find another job.

I don't mind humor, but sarcasm or rudeness I don't find acceptable. And honey, watch the grammar! I know I can be a stickler, but "though it always do not help" nearly drove me over the edge. My boyfriend says I put him through grammar boot camp, but it's a pet peeve of mine!

AOIIAngel 12-12-2001 10:51 PM

I am a naturally sarcastic person anyway, but the guest will never find it acceptable. Which meant I really had to tone it down. Of course now I work in an office and don't have to deal with guest except on occasion.

curiouss 12-12-2001 11:00 PM

People have mispercieved my sense of humor as sarcasm on the job, in the past. Now, as soon as I clock in, I throw my wit out the window.

I got fired at my last restaurant job for doing that, hell I thought the guys were flirting with me! I found out quickly that they weren't, when they complained to my manager.

justamom 12-13-2001 09:12 AM

I'm glad to see the other side presented as well. I worked during college at Steak and Ale, Gallagher's and the Foundry. Some of the creeps that we had to serve were nothing short of animals-and poorly trained ones at that!

I tip 20%, I talk to management about great service, I've called fast food headquarters simply because someone spoke CLEARLY on the other end of McDonald's intercom. On the other hand, if someone is grossly underperforming, I will mention that as well.
Lil-G is right though...WAIT till AFTER you get your food!

KillarneyRose 12-13-2001 10:20 AM

Quote:

Originally posted by justamom
WAIT till AFTER you get your food!
OMG, YES!!!! I've worked in a few restaurants and if there is one solid piece of advice above all others that I would like to impress on everyone it is this one!

You NEVER want to p**s off someone who has access to something you're going to be ingesting. Never, Never, Never!!! :eek:

juniorgrrl 12-13-2001 11:18 AM

So, I'm getting some fax machine calling my room over and over. No one is ever on the other end - just "beep....beep"

I called telecommunications, who directed me to reslife. I talked to them Tuesday, after getting 11 calls from that thing that day. They said they'd call me back in 15 minutes.

Well this morning I finally called THEM back. The receptionist was incomprehensibly rude. I told her my situation and she said "WE don't trace calls, we can't do that" I replied (and I know my voice was a bit terse, but I'm in the middle of finals and my phone is ringing constantly with this thing) "if you would please let me finish, whomever I spoke to on Tuesday said they would see what could be.." And she cut me off in mid sentence and said "HOLD ON" and just put me on hold.

When I got another person, she was a bit nicer. I explained that her receptionist was quite rude she said "well, you told her to let you finish what you were saying." Okay, so asking someone in CUSTOMER SERVICE to let you finish explaining your plight is a cause for cutting them off.

:mad: :mad: :mad:

Why can't people have manners anymore? How hard is it to grin and bear it?

I'm starting to believe that all the sterotypes of Louisiana portrayed in the movies are true. 99% of the people here ARE that ignorant :(

curiouss 12-13-2001 12:01 PM

Quote:

Originally posted by juniorgrrl
So, I'm getting some fax machine calling my room over and over. No one is ever on the other end - just "beep....beep"

I called telecommunications, who directed me to reslife. I talked to them Tuesday, after getting 11 calls from that thing that day. They said they'd call me back in 15 minutes.

Well this morning I finally called THEM back. The receptionist was incomprehensibly rude. I told her my situation and she said "WE don't trace calls, we can't do that" I replied (and I know my voice was a bit terse, but I'm in the middle of finals and my phone is ringing constantly with this thing) "if you would please let me finish, whomever I spoke to on Tuesday said they would see what could be.." And she cut me off in mid sentence and said "HOLD ON" and just put me on hold.

When I got another person, she was a bit nicer. I explained that her receptionist was quite rude she said "well, you told her to let you finish what you were saying." Okay, so asking someone in CUSTOMER SERVICE to let you finish explaining your plight is a cause for cutting them off.

:mad: :mad: :mad:

Why can't people have manners anymore? How hard is it to grin and bear it?

I'm starting to believe that all the sterotypes of Louisiana portrayed in the movies are true. 99% of the people here ARE that ignorant :(

How in the hell did she keep her job?

Tom Earp 12-13-2001 06:43 PM

If the food is so so but the service is good I tip good!:)
If the food is great and the service is bad, I will not tip but damn little and never go back!:mad:

I told a Mob Guy ( YES ), that the waitress was from S*^&% and would not ever come back in as I left!:mad:

His reaction, Tom COME BACK, she will be gone!:cool:

Wonder what ever happened to her:confused:

Yes there are JERK OFFS out there but smile and give the best you can, It will come back to you!:)

G8Ralphaxi 12-13-2001 11:47 PM

Quote:

Originally posted by curiouss


Something to consider:

I've been a hostess three different restaurants within the last year.

Hmmm...why switching jobs so often?

Three times in the last year?

Three possibilities:

1. The restaurants closed/went bankrupt/burned down.

2. Your lovely sunshiney nature, innate attention to detail, and supreme courteousness towards mankind showed in your work.

3. The extreme pressure of locating people who were standing at the front of a restaurant and directing them to chairs was too much to handle for your delicate nerves.

Hmmm...I wonder...:rolleyes:

curiouss 12-14-2001 02:05 AM

Quote:

Originally posted by G8Ralphaxi


Hmmm...why switching jobs so often?

Three times in the last year?

Three possibilities:

1. The restaurants closed/went bankrupt/burned down.

2. Your lovely sunshiney nature, innate attention to detail, and supreme courteousness towards mankind showed in your work.

3. The extreme pressure of locating people who were standing at the front of a restaurant and directing them to chairs was too much to handle for your delicate nerves.

Hmmm...I wonder...:rolleyes:

A little background info...

More likely, because I had no idea what the hell went on around me. If you had severe drops in blood sugar(hypoglycemia) and took meds (for the "nerves" :rolleyes: ) that made you sleep 14-16 hrs. a day, I'm pretty sure you would be little dazed and confused. Not just at work, but at school and socially. Not to mention that I just found out about the hypoglycemia, so 99% of my life I didn't know what was wrong with me.

If you don't know what that is, it's a condition when your blood sugar drops, that can cause physical symptoms like trembling, cold sweats, dizziness, nausea, weakness, and extreme cases fainting and coma. It can also cause psychological sx, like inattention, confusion, moodswings, anxiety, forgetfulness, and in extreme cases delusions and psychosis. Adding too much sugar to the diet can make the drops even more dramatic.

Consider someone's background, before you jump to conclusions.

PS one of the restaurants I worked at actually DID burn down.

G8Ralphaxi 12-14-2001 03:32 AM

Quote:

Originally posted by curiouss
Consider someone's background, before you jump to conclusions.


I know what hypoglycemia is. I used to work for a Dr and I had a friend with that problem.

As far as considering someone's background before jumping to conclusions, while it is true that I do not know you personally, I have seen what you have added to the GC community.

I base any opinion I have of you on your comments here. Since you have been such a model of reason, civility and courtesy, how could I ever find any fault with you? :rolleyes:

curiouss 12-14-2001 04:31 AM

Quote:

Originally posted by G8Ralphaxi


I know what hypoglycemia is. I used to work for a Dr and I had a friend with that problem.

As far as considering someone's background before jumping to conclusions, while it is true that I do not know you personally, I have seen what you have added to the GC community.

I base any opinion I have of you on your comments here. Since you have been such a model of reason, civility and courtesy, how could I ever find any fault with you? :rolleyes:

You can find fault with me because I often joke around and tend not to sugar coat things. See when you don't know people, that can very easily be percieved as insult or inconsideration.

I admit, today this guy made a comment to me, I didn't know what to make of it, because I didn't know him. I indeed, from now on, will see him in a negative light, whether he meant to be an ass, a joker, or just being real, or not. Every time that I will see him in the future I will associate him with that comment that he made.

It kind of made me question if I have done that to anyone that I came into contact with at work, school, associates, friends, online, distant family, etc. Recently, I am starting to find parallels between some past experiences to some current experiences that I am having. Be an ass to people and get f*cked up. Be nice to people and get f*cked up. Be quiet and get f*cked up. Be outspoken and get f*cked up. Be boring and get f*cked up. Be exciting and get f*cked up. Tell the truth and get f*cked up. Tell a lie and get f*cked up. Be myself and get f*cked up. Be someone else and get f*cked up. Call attention to myself and get f*cked up. Call no attentin to myself and get f*cked up. Hell, not matter what I do, I WILL GET F*CKED UP. D*mn if I do, d*mn if I don't.
It's lose-lose situation. The middle ground, yet to be discovered, if it even exists. Peace.

justamom 12-14-2001 08:49 AM

Curious-I think we all go through periods when we feel like that-"Damned if I do, damned if I don't". This may sound esoteric, but it can be a catalyst to help turn things around-
Life is energy. It has rythm and a charge. The charge is either negative or positive. Now, consider the people you come in contact with have this same enegy. Like will attract like. IF you put good thoughts in your head and if you muster up good feeling for others, you will soon find that is what you attract. You can see results in one day. As an experiment, when you go out today look at yourself in the mirror. Smile and really LIKE what you see. LIKE who you are and LIKE all the people you will touch. BELIEVE today is the day EVERYTHING starts to change in your life. When you see a stranger and your eyes meet-SMILE and say Merry Christmas! You will see they return the same POSITIVE energy. This is a great time to do this because people are more open. Keep doing it ALL day. Tell me how it goes. It's the quickest way to prove to yourself the "Magic of Blieving"-which happens to be a little red, paperback book that can help anyone change their outlook on life.

hocnsoc81 12-14-2001 11:41 AM

Maybe you should change you username to confuss, because that's what you are.

I have been observing Greek Chat for several months. I think you have a compulsion to impress people and the disease to please. It is backfiring on you. First of all, you need to please yourself.
Second of all, you need to test the waters before you dive in head first. I am sorry if I am overstepping my boundaries as a new member.


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