I don't think I'd be going too far out on a limb to speculate that the ritual books of many (maybe even most?) GLOs do not describe the grip, just in case the book falls into the wrong hands. It has to be learned directly from someone else.

I don't think you are, based on the following (in addition to what you noted already):

I agree it doesn't sound NPC.

Sounds like a mixed bag to me. Somethings sound NPC and other things maybe not so much. Either way the advice given in useful. Learn the ritual and make sure (via practice or whatever), that the next time ritual is performed it isn't as fumbled as the OP feels it was.

I think that it's a colony, and it seems like their sponsors are pretty new.

Ritual is very important, but this happens a lot. In fact, it's probably one of the hardest areas for new groups to get a good grip on (no pun was intended, but it's a good one so I'll leave it).

I agree with the advice that she should run for ritual chairperson/chaplain/equivalent, and, if you find a genial person in the same position as herself like at a conference or something, could ask her for help.

For clarification:
 

Just to clarify a few things (for both y'all and myself):
- we are a non-collegiate, non-pan. group
- our sponsors are a, shall we say, VERY established group (most members over 50)
- the leadership in our group has NO idea what's going on, or what to do
- Finally, it's not just about the ritual. No one seems to know what to do or have any direction for us. There is no liason, and even if there were our sponsor group all but admitted that they have just started following their handbook in the last month or two because they wanted to sponsor us. In fact, we are having our third meeting this month and I just got my Handbook and "Invitation to Life" book because I requested them. Odds are our VP was going to forget them again at our next meeting and I wanted to see what else I could do to possibly pitch in and help. As far as our leadership goes, they were all elected before we even officially started our meetings (which seemed a little off to me anyway) and they have admitted they have no idea what they're doing (maybe due to the fact that no-one is looking in or even had acces to a handbook). Since few of my sisters even go online, I'll just let you know that I am in a new chapter of Beta Sigma Phi - which may change some of your answers/opinions on how to help me.