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This is a great thread and reminded me how recruitment can be excellent training for countless business and real life situations. It's amazing how many people never learn the art of conversation!
I second the confident handshake suggestion and the tip about asking questions that require more than yes or no answers. Using someone's name a couple of times in the course of conversation will help you remember it as well as help the PNM feel more at ease and welcome. Also remember to wear your name tag on the right hand side of your chest. It is easily spotted when someone reaches for your confident handshake.
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